The likelihood of the police bringing someone to justice following a criminal investigation is decreasing. In England and Wales, a suspect was charged in 7.8 percent of recorded crimes last year, down from 9.1 percent the year before. There has also been a notable increase in the proportion of crimes closed because the victim does not support, or no longer supports, a prosecution. This rose to 22.6 percent of recorded crime last year, up from 20 percent the year before. Efficiency is a thread that runs through every aspect of policing. It is wider than just responding to calls for service. Forces need to have a deeper understanding of demand, which includes improving the quality of service at first contact and making sure their workforces have the skills and capabilities needed to meet their understood and predicted demand. Forces need to improve their understanding of capacity to make sure they are maximising the opportunities that a highly skilled workforce can bring.