Counter-fraud

As part of its major online expansion plans, UK food retailer and convenience store operator Co-op is launching a range of innovative payment solutions and upping its online payment fraud protection.

https://internetretailing.net/payment/payment/co-op-ups-payment-fraud-protection-as-it-expands-its-online-offering-and-invests-in-innovative-payment-tools-20809

A new anti-fraud offering has hit the British pet insurance market.

22 January 2020: once the UK finally leaves the EU, businesses of all kinds will experience economic costs and opportunities. Will one of the costs be an increased risk of fraud? We asked two experts for their views.

https://www.icaew.com/insights/viewpoints-on-the-news/2020/jan-2020/debate-will-brexit-result-in-more-fraud

Are you worried about fraud? Concerned about giving out your credit card number or Social Security number over the phone—or to an AI (Artificial Intelligence)-fueled bot? You’re not alone. According to  Sitel Group and CallMiner’s recent Preventing Fraud & Preserving CX with AI Report, more than nine in 10 (92%) consumers in the U.S. are concerned about fraud increasing in their daily activities. They are afraid to share information with customer service reps as well as “secured” websites. Fraud is eroding the customer experience!

https://www.forbes.com/sites/shephyken/2020/01/12/fraud-is-eroding-the-customer-experience/#20245cc81868

Using the pioneering Martello counter-fraud strategy, we have secured the discontinuance of a £165,000 claim for injury, loss and costs stemming from a genuine accident.

https://www.clydeco.com/blog/insurance-hub/article/fun-dough-mental-dishonesty

Insurance Business recently reported that the insurance law firm Horwich Farrelly managed to hit a record in the anti-fraud push which it is carrying out in partnership with Aviva. Following up on this, head of claims – motor & casualty operations at Aviva, Rob Lee (pictured), discussed how the insurer chooses its partnerships and the role of brokers in combatting insurance fraud.

https://www.insurancebusinessmag.com/uk/news/breaking-news/aviva-on-the-evolving-fraud-sector-196185.aspx#.XhmUgAoNsZk.twitter

Fraud prevention needs to create a frictionless experience for genuine customers

As we edge towards the end of the first working week of this new decade, it is worth noting that tax compliance measures first introduced at the start of the last decade will continue to have a far reaching impact well in to the 2020s.

https://www.scotsman.com/business/corporate-fraud-crackdown-is-gathering-pace-pinsent-masons-1-5072834

Paradigm Mortgage Services’ member firms now have access to a range of fraud prevention tools and services following Paradigm’s partnership with credit reference agency Experian.

Energy and infrastructure companies are often under considerable pressure to ensure transparency in their operations, given their often global footprint and high-risk nature of the work.

https://www.pinsentmasons.com/out-law/guides/global-whistleblowing-laws-for-energy-and-infrastructure-employers