Are you worried about fraud? Concerned about giving out your credit card number or Social Security number over the phone—or to an AI (Artificial Intelligence)-fueled bot? You’re not alone. According to  Sitel Group and CallMiner’s recent Preventing Fraud & Preserving CX with AI Report, more than nine in 10 (92%) consumers in the U.S. are concerned about fraud increasing in their daily activities. They are afraid to share information with customer service reps as well as “secured” websites. Fraud is eroding the customer experience!

https://www.forbes.com/sites/shephyken/2020/01/12/fraud-is-eroding-the-customer-experience/#20245cc81868