Nobody is under any illusion that the small claims track (SCT) portal is in some disarray.  The MIB (responsible for building the portal) has held public information meetings, but these have simply focused attention on the lack of joined-up thinking between stakeholders, notably the Ministry of Justice (MoJ) and the Civil Procedure Rule Committee.

https://www.legalfutures.co.uk/blog/list-of-questions-grows-for-the-sct-portal