The research explored how victims fell victim and showed in some cases they were tricked by sophisticated social engineering, some exhibited poor security behaviours putting them at greater risk, but some also had very good behaviours but still fell victim. The research explored the changes in behaviour as a result of victimisation and it showed in general there were no major changes. The reasons victims did not report were examined and then the experiences of those that did. The response of the police and Action Fraud, where there was a response was also explored. The report ended by considering what the victims wanted.

Open publication